2024 NCharge® Course Updates
Leading Change in a Dynamic Climate
Trends like technological advancements, policy changes, and patient expectations impact hospitals by requiring updates in services, protocols, and operations. These shifts can lead to improved care, increased efficiency, and the need for staff training to adapt to new tools and practices.
Decode Team Responses Effectively
Teammates react differently to change based on their personalities and previous experiences. Some may resist, while others embrace the change. Understanding these responses helps provide appropriate support and address concerns, ensuring smoother transitions during change.
Master the Change Curve
The Transitional Curve outlines people’s emotional stages during change: denial, resistance, exploration, and commitment. In the denial stage, team members may ignore the need for change. In resistance, they may express frustration or fear. Exploration involves seeking understanding, and in commitment, team members fully accept and adapt to the change.
Boost Productivity Through Change
The key to leading change effectively is implementing strategies that boost staff productivity at every stage. This includes offering clear communication and training to ease concerns during the denial and resistance stages, providing resources to support learning during the experimentation phase, and recognizing achievements while reinforcing positive behaviors in those who quickly commit. By doing so, each team member feels valued, helping to maintain high productivity and morale throughout the transition.