Climbᵀᴹ - Inspire. Master. Become

Enhance productivity
Boost teamwork
Upskill your Workforce

CLiMB is a library of healthcare focused microlearnings that provide actionable professional and soft skill training for frontline employees using real-world, on-the-job scenarios. Employees narrow in on key concepts such as professionalism, communication, conflict management, and providing exceptional customer service. Whether they’ve been with your organization for years or are new to the team, help everyone ascend to their full potential with CLiMB.

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Benefits

Targeted people skills building for frontline workers.

Frontline healthcare teams have significant daily impact on organizational productivity and patient/family satisfaction. CLiMB enhances employee performance by enhancing interpersonal communication, problem-solving, adaptability, and teamwork.

CLiMB allows organizations to:

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Curriculum

Addressing common performance challenges efficiently and effectively.

CLiMB is an online microlearning tool that addresses 14 competencies among healthcare staff.

Lessons and activities use real-world scenarios, ranging from patient intake and nurse’s station to the cafeteria and beyond. Lessons focus squarely on the job positions of the targeted learner, including: food and nutrition, EVS, PCAs, Unit Secretaries and call centers.

Theme 1: Good Work & Good Relationships

Learning Objectives

  • Meet supervisor expectations for being dependable and taking initiative
  • Become an ambassador who represents the organization in a positive way
  • Take actions to positive impact the team

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Theme 2: Communicating Effectively

Learning Objectives

  • Improve listening accuracy by focusing attention and asking clarifying questions
  • Improve ability to be clearly understood when giving instructions
  • Defuse and resolve conflict with a 3-step technique

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Theme 3: Caring for Yourself and Others

Learning Objectives

  • Tackle stressful situations by practicing questioning techniques
  • Create an individualized plan to help prioritize time, energy, and attention to focus on productivity
  • Effectively ask questions to understand change

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Theme 4: Providing an Exceptional Patient Experience

Learning Objectives

  • Learn best practices for communicating with patients in a way that demonstrates care
  • Make things right for a dissatisfied patient
  • Recognize unsafe situations and determine the level of response that should be taken

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Theme 5: Your Healthcare Career

Learning Objectives

  • Explore success strategies that can be applied to in a current job and prepare for future advancement opportunities
  • Creating career talking points that speak to your talents, interests, and goals

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Delivery That Meets Your Teams Where They Are

At 10-20 minutes each, CLiMB microlearnings minimize the impact on employee work schedules while allowing for self-discovery, behavioral skill gains, and a foundation to further career and personal growth.

Employees can access CLiMB from your LMS or from Catalyst Learning’s.

CLiMB Can Be Used in Three Ways:

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Developed in partnership with nationally recognized health systems.

Our microlearning library was built from the ground up in partnership with those closest to frontline employee needs. Our collaboration with our health system partners, AtlantiCare, Mercy, and others, allowed us to target the exact professional and soft skill needs to enhance the foundation of your workforce.

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