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While strong performance often secure promotions in healthcare and nursing management, first-time supervisors may be navigating uncharted territory when it comes to leadership skills. In other words, the best employees don’t always make the best leaders. Gallup reports that the #1 reason people quit their jobs is a bad boss or immediate supervisor. Poor leadership […]

They’ve been compared to educators, mediators and even air traffic controllers. They may perform managerial tasks such as scheduling and evaluations, while also acting as liaisons to hospital leaders and physicians. They may often resolve conflicts and usually are agents of change setting a positive example for the entire staff. Ultimately, they must ensure the […]

Introduction Even the White House takes notice when employers display the level of dedication to advancing front-line workers for which CLC’s customers are known! On Friday 4/24, Mercy Health (Cincinnati), Norton Healthcare, TriHealth and UnityPoint Health represented all entry level healthcare champions who provide upward mobility for their associates. At the White House Upskill Summit, […]

When a unit is under the direction of a charge nurse, service recovery is an important part of their role. Whether they are coaching other RNs or answering directly to the patient or family, charge nurses can directly impact the patient experience. The charge nurse’s ability to communicate and lead can have a significant impact […]

Introduction Hospital Acquired Conditions (HACs) are a major issue in healthcare today and it seems high on everyone’s priorities to get good at preventing them. HACs like the ones in the infographic below, impact the patient’s health, the family’s perception of care, and the hospital’s financial status – ouch! *Image credit to NDNQI Hospitals may […]

TriHealth is a long-time customer and a top integrated health system in Cincinnati boasting over 10,000 employees. We’d like to share with our readers the most extensive Return on Investment study of School at Work that we’ve seen in our 11 years of focus on healthcare workforce development! Three programs were evaluated by TriHealth: Patient […]

By: Carolyn Hardy, Regional Manager, Catalyst Learning What’s the point? That’s what you’re wondering if you’re anything like me – a skimmer. Well, I’ll give you the gist; this is not about a quick fix to turn around your engagement scores or a miracle new process that promises to be the magic bullet for retention […]

Catalyst Learning’s Lynn Fischer recently had the honor of addressing over 50 Cleveland Clinic School at Work graduates.  It was an opportunity to reflect on Cleveland Clinic’s incredible commitment to School at Work; since 2005, the organization has had over 200 graduates!  As Catalyst Learning gears up for its 20th anniversary, it was also a time to be thankful […]

With over 22,000 employees, Bon Secours Virginia is one of the largest employers in the Richmond, VA region.  The organization has achieved the “Triple Crown” from Thomson Reuters, and has been recognized three times this year alone – for excellence in overall organization performance in the 2012 Thomson Reuters 100 Top Hospitals. Additionally, Bon Secours […]

School at Work (SAW) participants at Heartland Health in St. Joseph, MO recently received an incredible graduation gift: college credit certificates.  A recent collaboration between Heartland and Missouri Western State University (MWSU) has assigned three credit hours to SAW. Heartland, a former Malcolm Baldrige recipient, joins the growing list of Catalyst Learning customers to provide […]

Congratulations to the Clevenalnd Clinic, School at Work Graduates of 2013. Catalyst Learning is proud of your accomplishments!