BLOG

In 2002, Google took a bold step and got rid of its engineering managers. According to a Harvard Business Review (HBR) article, the idea was to allow its engineers, who didn’t see the value of managers, to focus on the tech and “not communicating with bosses or supervising other workers’ progress.” The short-lived experiment wasn’t […]

What is employee engagement? Gallup defines it as the level of commitment, passion and loyalty a worker has towards their work and their organization. CNOs can take action to drive nurse engagement; in fact Magnet hospitals are even graded on engagement metrics like leadership access/responsiveness and RN to RN teamwork and collaboration. To help a…

Hit the ball, make the shot, row in unison. Understanding the basics of any team sport is easy, but if knowing the requirements of the game was all it took to succeed, everyone could play in the major leagues. To be a top athlete, it takes time, talent and dedication, but even those elements may…

Becoming an Advocate for Your Frontline Workers Since the 1990s, healthcare jobs have been steadily ticking up, while former powerhouse employers such as the manufacturing industry were trending down. An article in The Atlantic, “Health Care Just Became the U.S.’s Largest Employer,” highlighted this growth, noting that healthcare outpaced both manufacturing and retail industries in…

Nurses make up the largest employee category in U.S. health systems. More than ever, healthcare leaders are advocating for the need to retain confident nurses who can lead, and be ready for change and complexities in managing patient populations. Nurses are on the front line of patient care and are crucial for advancing health. When…

No matter what products they sell, many businesses in the retail industry know that success depends heavily on the frontline workers they hire to staff their stores. Typically the lowest paid employees in an organization, they play an inversely important role in driving sales and customer satisfaction. The problem is the high turnover rate for…

By Ted Smith, Deputy Director, Envirome Institute, School of Medicine, University of Louisville   Technology enhances and affects nearly every part of our lives, and adult corporate learning is no exception. Some learning and development (L&D) technology may already be implemented in your health system, as it can assist with clinical and non-clinical learning alike.…

1) Improve your coaching mindset – Retaining nurses will require adjusting styles to adapt to a new generation of nurses What nurses expect from their leaders is changing. Gone are the days of command control leadership when staff were expected to be grateful because they had a job. Today’s nurses, especially the Millennial workforce, want…

1) New Digital Interaction Jobs With changes in technology, and younger consumers preferring digital interaction, hospitals will be challenged to prepare Frontline workers with jobs that don’t even exist yet – think Administrative or Medical Records roles that involve Social Media outreach and interaction. Digital interaction will also change Medical Assistants and Technician roles that deal with…

Nursing executives generally agree that financial indicators of hospital success and reimbursement are often not understood by bedside nurses. That’s understandable, given that nurses join the profession because they care about people, not about finances. But not providing this knowledge keeps nursing staff from understanding the bigger picture and seeing the critical role they play in the…