As the impact of COVID-19 on hospitals across the U.S. continues to escalate, the minds and hearts of the Catalyst Learning team are with you and your organization who are providing an invaluable service to your communities as the frontline of patient care. Our office in Louisville, Kentucky has implemented social distancing protocols recommended by […]
High employee engagement is critical for success in U.S. hospitals and clinics where customer service is crucial. Engagement is more than just a “feel good” public relations objective. It’s about encouraging and facilitating the staff who serve patients, families, and internal customers to be their best and most energetic selves. High engagement is also crucial…
As we enter this exciting new decade, what are the “can’t miss” tactics that healthcare Learning and Development (L&D) Directors should not miss out on? One “trend” probably isn’t the takeaway here, the key insight is that training opportunities will occur seamlessly in the flow of work. Compartmentalized trainings, like reading a manual, are being…
Businesses from many industries including retail, hospitality, and agriculture struggle with turnover and consistent productivity, most notably with frontline lower-paid associates. These industries understand the difficulties of keeping employee productivity at a high and turnover at a low. Actual costs to replace an entry-level worker in healthcare runs into thousands of dollars. Can anything be…
It’s a rewarding feeling for HR professionals and mid-level managers when they attract rock star entry-level employees. It’s equally deflating when a new hire isn’t working out or is lacking ambition. Questions then begin to come up between the hiring manager and recruiting staff. Why isn’t this associate working out? What could we do better…
In the years since the Great Recession, unemployment levels have fallen across the U.S. while economic growth in the country has rebounded. As a result, competition for entry-level talent is growing, and many employers are struggling with employee turnover. As this article is written for U.S. health systems, Catalyst Learning believes that benchmarking a few…
What is the best way to help an employee learn professional skills? Is it through sitting in a classroom with a lecturing “trainer?” How about having employees sit through an hour-long slide show with a speaker describing all the new trends with statistics to back it up? While both of these present their own unique…
During times of full employment, healthcare systems often find it harder to fill entry-level roles, and HR leaders spend too much time recruiting! To retain top employees, it’s important to think about those “next level,” hard-to-fill roles and how to prepare motivated entry-level staff to someday fill them. While leaders can come from many different…
In 2002, Google took a bold step and got rid of its engineering managers. According to a Harvard Business Review (HBR) article, the idea was to allow its engineers, who didn’t see the value of managers, to focus on the tech and “not communicating with bosses or supervising other workers’ progress.” The short-lived experiment wasn’t…
Hit the ball, make the shot, row in unison. Understanding the basics of any team sport is easy, but if knowing the requirements of the game was all it took to succeed, everyone could play in the major leagues. To be a top athlete, it takes time, talent and dedication, but even those elements may…
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