“Service support is increasingly important. There is a tremendous need for high customer service skills: think hospitality-minded members. We are trying to work with workforce boards and schools to prepare for a better fit for health care for our future.” Amy Barry, SVP and CHRO, Lakeland Regional Health With service support positions taking an increasingly […]
The ability to think clearly and solve problems is a vital skill for healthcare employees, regardless of position or title. The decisions that frontline employees make can have an immediate impact on the efficiency of the unit, the quality of care received by patients and their families, and the reputation of the healthcare organization… and…
Introduction Even the White House takes notice when employers display the level of dedication to advancing front-line workers for which CLC’s customers are known! On Friday 4/24, Mercy Health (Cincinnati), Norton Healthcare, TriHealth and UnityPoint Health represented all entry level healthcare champions who provide upward mobility for their associates. At the White House Upskill Summit,…
Introduction Hospital Acquired Conditions (HACs) are a major issue in healthcare today and it seems high on everyone’s priorities to get good at preventing them. HACs like the ones in the infographic below, impact the patient’s health, the family’s perception of care, and the hospital’s financial status – ouch! *Image credit to NDNQI Hospitals may…
Media Contact: Rebecca Sell, Marketing and Communications Manager rsell@catalystlearning.com (Louisville, KY) 9-13-11. The 2011 Celebration of Small Business Luncheon, held Aug 31 at the Galt House, highlighted the ‘Big Impact of Small Business’ in Greater Louisville. Annually, the event recognizes the best and brightest small businesses. This year’s field boasted over 1,600 nominees and a…
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